What makes a good eDiscovery partner

eDiscovery can appear to be a complex process and will almost certainly be if you don’t have the right team assisting you. Selecting the best eDiscovery partner can have a big impact on your success in each matter. For months, and even years, they will need to act as an extension of your team, working alongside you and supporting you throughout your matter, from start to finish. Understanding what separates eDiscovery providers from good eDiscovery partners is important.

Consider

• Experience: Your eDiscovery partner should be able to demonstrate that you will be supported by a team that has experience:

  • As practising lawyers who understand what is happening at your end

  • As eDiscovery experts who know how to help you solve the challenges ahead

  • As technologists who can develop custom solutions to unique problems

  • On matters like yours with a track record of delivering the right solution and positive impact.

• Resources: Your eDiscovery partner should have a team large enough to support you around the clock, during busy and intense periods of the matter, without having to compromise on quality or accuracy

• Process: Your eDiscovery partner should seek to understand you, your team and your matter - designing and implementing solutions that are tailored to your objectives, experience and resources

• Technology: Your eDiscovery partner should be adopting leading technology and be capable of using it in innovative and creative ways

• Security: Your eDiscovery partner should have a good security track record with clear and structured processes for managing and minimising risks associated with data and information security

• Fee Models: Your eDiscovery partner should have clear and simple fee models but be willing to work with you should the matter call for a more innovative approach