Situation

Our client was assisting their end client in a considerable Federal Court dispute. The client had obtained from their end-client six Confluence databases that had been used to track and record various business activities. Our client’s internal team had not been able to extract the data from the Confluence databases in a way that permitted it to be reviewed in a dedicated eDiscovery review platform. As the Confluence databases are not designed for legal review, the process was likely to take a significant amount of time, incur a great cost and have a high risk of error and oversight.

Solution

Our technical team had worked with other structured databases in the past and were able to apply some of those learnings in dealing with this Confluence data. The team built a workflow based on custom scripts that saw the data extracted and the folder structure and document relationships re-created in a manner that was accurate and capable of uploading to a review platform. Document IDs were assigned, and all documents were made searchable.

As the technical team wrote custom scripts, the process was partially automated, meaning the relevant fees were far less than if more manual or traditional methods were adopted. Further, the legal team’s review could now be conducted having the benefit of the tools that existed within the review workspace.

Impact

Our work in extracting and re-creating the Confluence data structure within the review workspace allowed our client to:

• Increase the accuracy of their review as all data was appropriately indexed, made searchable and could be reviewed with the assistance of various eDiscovery tools and programs not otherwise available in Confluence

• Reduce the fees associated with the conversion of the data with a solution powered by technical workflows as opposed to manual processes

• Rely on the conversion process as being accurate due to the application of those custom scripts and other quality assurance methodologies that saw the database recreated accurately

• Reduce the time and fees associated with the actual review process as the legal team was able to apply their normal review workflows powered by the various eDiscovery solutions.